Responsible gambling

Responsible Gambling at ThunderBall Casino

At ThunderBall Casino, we understand the importance of responsible gambling practices to ensure a safe and enjoyable gaming experience for all our players. We've created a comprehensive set of tools and resources to help you manage your gaming habits and prevent problem gambling.

Setting Deposits Limits

Take control of your spending by setting daily, weekly, or monthly deposit limits that suit your needs. This feature is available in the Responsible Gambling section of your account. You can increase your limits at any time, but be aware that this may require a cooling-off period to ensure you're not overspending.

Reality Checks

Set reminders to check how much time and money you've spent playing games within a specific timeframe. Reality checks are designed to help you stay in control and recognize when it's time to take a break.

Time-Outs

Implement temporary or permanent self-exclusion from our platform for up to 6 weeks, 1 month, 3 months, 6 months, or 12 months. This feature gives you the flexibility to step away from gaming without losing your account details and settings.

Self-Exclusion

For more severe cases of problem gambling, we offer a permanent self-exclusion option that prevents access to our platform for an indefinite period. To activate this, please contact our support team through live chat or email.

Help Resources

We recognize that problem gambling is often a symptom of underlying issues and offer connections to reputable support organizations:

GamCare (UK)
GambleAware
National Helpline: For players outside the UK and Ireland, contact your local helpline or support organization.

Additional Tools

Our responsible gambling tools also include:

Loss Limits: Set maximum loss limits for a specified time frame to prevent excessive financial losses.
Session Time Reminders: Receive regular reminders of how long you've been playing games and the potential risks associated with extended sessions.
Self-Assessment Questionnaire: Answer questions about your gaming habits, including questions from the National Centre for Responsible Gaming's (NCRG) instrument.

We're Here to Help

If you're experiencing difficulties managing your gaming habits or suspect someone else is, please don't hesitate to reach out to us through our customer support channels. We'll do everything we can to assist and provide guidance on responsible gambling practices.